Using technology to boost your F&B business profits

Blog Layout

How self ordering kiosks benefit F&B businesses

Self-ordering kiosks are a technological revolution in the F&B industry. These standalone devices allow customers to place their orders and make payments without interacting with staff, which means less manpower investment needed by F&B businesses.

Self ordering kiosks not only speeds up the ordering process, reducing wait times and improving customer satisfaction, but it also significantly cuts down on labor costs. By automating the ordering process, businesses can reallocate staff to focus on more value-adding activities, such as enhancing food quality or improving customer service and quickening service speeds. Furthermore, self ordering systems reduce human error in order taking, ensuring accuracy and reducing waste.

Online Ordering: Expanding Market Reach and Streamlining Operations

Online ordering platforms have become a crucial sales channel for F&B businesses, especially in the current digital age where people are spending huge chunks of their time daily online, on their mobile phones. By enabling customers to order food with just a few clicks from their devices, businesses can expand their reach beyond the confines of their physical locations. This not only opens up new revenue streams but also offers convenience to customers, fostering loyalty and repeat business. Additionally, online ordering systems can be integrated with kitchen operations to streamline the preparation process, ensuring that orders are managed efficiently and accurately, thereby improving operational productivity.

QR Ordering: The Bridge Between Traditional and Digital

QR ordering represents a middle ground between traditional table service and full digital ordering. By scanning a QR code placed on tables or menus, customers can access the restaurant's menu, place orders, and make payments using their smartphones. This system combines the convenience of digital ordering with the comfort of dining in, enhancing the customer experience through convenience of placing orders, ordering add ons and making payments at any time without having to wait for a waiter/waitress for assistance.

The Cumulative Impact on Profitability

The integration of self-ordering kiosks, online ordering, and QR code ordering can have a cumulative effect on the profitability of F&B businesses. While on surface it may seem like these solutions are solely focused on saving manpower costs and streamlining operation processes, self ordering solutions also help you increase average bill sizes through displaying your menu items with item images in an organized manner which encourages customers to explore the entire menu. Self ordering solutions also have upselling capabilities that prompt and push customers to order popular add ons "make it a meal" in order to boost bill sizes.

As such, self ordering technologies not only reduce operational costs by optimizing labor and reducing errors but also drive sales by improving customer satisfaction, boosting average bill sizes and expanding market reach.

Conclusion

The adoption of technology in F&B businesses is a move that can lead to significant improvements in profitability. By implementing self-ordering kiosks, online ordering systems, and QR ordering, establishments can streamline operations, enhance the customer experience, and open up new avenues for revenue growth. As the F&B industry continues to evolve, those who leverage technology to adapt to changing consumer preferences and operational challenges will be well-positioned to thrive in the competitive marketplace.

If you are looking for self ordering solutions, WhatsApp us or send us an enquiry to find out more!

< Older Post Newer Post >

7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.